Refund policy

At Main Lane Outfitters, we stand behind every product we ship. Our polos are made to order each one produced specifically for you — and we take that responsibility seriously. If something isn't right, we want to make it right.

Because each item is produced on demand specifically for you, we are unable to accept returns for buyer's remorse or change of mind. We encourage you to review product descriptions, size charts, and photos carefully before placing your order.

Returns are accepted within 14 days of delivery for the following reasons only:

• The item received does not match the product ordered
• A quality or manufacturing defect is present (see Quality Issues section below)

Approved returns are subject to a 20% restocking fee. Return shipping costs are the responsibility of the customer. Original shipping charges are non-refundable. Refunds will be issued to your original payment method within 5–7 business days of receiving and inspecting the returned item.

Quality Issues, Defects & Damaged Items

We hold our products to a high standard. If your order arrives with a print defect, manufacturing error, or damage caused during production or shipping, we will replace it at no cost to you — no questions asked.

To initiate a quality claim:

• Contact us at support@mainlaneoutfitters.com within 14 days of delivery
• Include your order number and clear photos showing the defect or damage
• We will review your claim and issue a replacement or store credit within 3–5 business days