Refund policy

At Main Lane Outfitters, we stand behind every product we ship. Our polos are made to order each one produced specifically for you — and we take that responsibility seriously. If something isn't right, we want to make it right.

Because each item is produced on demand specifically for you, we do not offer monetary refunds or returns for for buyer's remorse or change of mind. We encourage you to review product descriptions, size charts, and photos carefully before placing your order.

Returns are accepted within 14 days of delivery for the following reasons only:

• The item received does not match the product ordered
• A quality or manufacturing defect is present (see Quality Issues section below)

Quality Issues, Defects & Damaged Items

We hold our products to a high standard. If your order arrives with a print defect, manufacturing error, or damage caused during production or shipping, we will replace it at no cost to you. Proof of defect via high-resolution photos is required before any claim, replacement, or credit can be processed.

To initiate a quality claim:

• Contact us at support@mainlaneoutfitters.com within 14 days of delivery
• Include your order number and clear photos showing the defect or damage
• We will review your claim and issue a replacement or store credit within 3–5 business days